Backing up is important, and they were. It still took several months to get back up…and, they were lucky at that. If one of the sites hadn’t been out with a power outage, they possible would never gotten back up. Lesson: The basic data of all the central routers also needs to be backed up.

They were using old versions of an OS…there are many reasons companies do this, usually because a piece of software hasn’t been written for updated versions of the OS…